No professional wants to offend their client... but all too often, cultural misunderstandings hinder healthy interactions, either through unintentional offenses or the avoidance of issues all together. And if you lose your client's trust, you also lose your opportunity to offer your service effectively
Lambers' expertise has benefited these organizations & more:
In as little as ONE DAY, You will learn how to accomplish all of these and more through the transformational online course:
Join Lambers Fisher, MS, LMFT, MDiv, in this engaging online course that explores cultural issues of ethnicity, age, gender, sexuality, religion, acculturation, and social justice. You'll gain new and practical strategies you can use immediately to increase your multicultural competence, build rapport with diverse clients and adapt your services for specific groups.
Here's What You'll Learn:
Module One: The Relevance of Cultural Competency Why do you need cultural competence in the workplace? In module one, we will explore the disadvantages of cultural ignorance to your current professional effectiveness as well as the benefits of increased cultural competence.
The personal and professional benefits of increasing cultural competence
Various ways in which cultural competence progresses
Module Two: Practical Definitions of Diversity & Competence Many clients feel oppressed or misunderstood, avoid counseling, or leave counseling early due to cultural misunderstandings. This module provides practical understanding of diversity and competence in a way that can transform workplace conversations and practice.
A practical and attainable definition of multicultural competence
A broad and inclusive definition of diversity
Exposing common diversity myths
Various forms of healthy acculturation
Commonly misunderstood diversity vocabulary
Varying views of racism, reverse racism, and ethnocentrism
Identifying microaggressions in everyday life
White Privilege & Removing the Shame of White Guilt
Module Three: Practical Strategies for Reducing Offenses and Repairing Relationships As society’s rules change regularly, avoiding offenses completely is virtually impossible. However, this module provides practical strategies for significantly reducing cultural offenses, as well as for repairing personal and professional relationships when offenses do occur.
Reducing Offenses: A person-centered approach to cultural competence
Repairing Offenses: Addressing microaggressions when the occur in the workplace
The benefits and risks of professional self-disclosure and referrals
Strategies for growing in knowledge of cultural experiences from a variety of sources
Identifying your role in social justice in your community
Module Four: Common Cultural Experiences & Misunderstandings This module provides an opportunity to apply the previously discussed strategies through the exploration of common misunderstandings based on various cultural groups.
Common ethnic group characteristics
Multiethnic families and other diverse family constellations
Age, Gender, sexual identity, and sexual orientation
Varying physical and mental abilities, language and interpreters
Religion: Strategies for providing competent services when faith beliefs differ
Anyone can learn these practical strategies to improve their cultural competence
Mental Health Professionalsseeking to build better therapeutic rapport with their clients.
Medical Professionals interested in strategies for improving their bedside manner and potentially avoid communication barriers that can limit treatment effectiveness due to misunderstandings or non-compliance.
Educators and Administratorsdesiring not only to educate students, but also make them feel respected and understood in consideration of their cultural differences and uniqueness rather than in spite of them.
Business Leaders motivated to reach out to new and existing clients in a way that helps them feel like valued customers, making efforts to learn about their needs and meeting efforts to meet a greater variety of needs in their community.
Religious Leadershoping to convey their desire to understanding and acceptance of people’s differences while making efforts to meet spiritual and emotional needs in a unique way.
Politicians and Community Leadersfaced with changing demographics and limited expertise, yet with a sincere motivation to help create healthy community interactions and bring about positive change.
Law Enforcement Officials seeking to improve public perceptions, cultivate genuine interactions, and make better more effective decisions for their own safety as well as the safety and well-being of communities they commit to protect and serve.
Everyone Else who wants to confront fear and discomfort which comes from lack of knowledge, and instead learn how to better interact with people who seem different than who they are already comfortable with.
Anyone in a helping profession can benefit from the concepts and strategies explored in this course. My goal is to help you become better equipped to reduce cultural barriers, misunderstandings and offenses, and consequently provide better services to whomever you have the opportunity to serve.
Your colleagues are raving about your speaker...
About Your Instructor:
Lambers Fisher, MS, LMFT, MDIV, is a marriage and family therapist who has counseled individuals, couples, and families from a variety of cultural backgrounds, in private practice, non-profit organization, as well as ministry environments. He has a strong desire to help counseling professionals in various fields feel more comfortable, competent and confident in their ability meet the needs of whomever they have the opportunity to serve. Lambers’ training experience includes facilitating workshops, guest lecturing, as well as being an adjunct instructor at Crown College on various aspects of diversity in counseling. Lambers supervises aspiring therapists as a board approved supervisor for the Minnesota Board of Marriage & Family Therapists as well as the Minnesota Board of Behavioral Health.
Currently, Lambers is a therapist in private practice where he effectively balances personal and professional experiences to provide unique and practical perspectives on a variety of culturally sensitive topics. He obtained a Master of Science in Marriage & Family Therapy as well as a Master of Divinity from Fuller Theological Seminary in Pasadena, CA.
This online course meets the criteria for 6.0 hours of instruction for numerous professional licensing boards.
Cultural Competency: This programqualifies for 3.0 hours of cultural competency (including implicit bias) instruction.
Ethics: This program includes 3.0 hours of general ethics instruction.
Counselors: Lambers Fisher Counseling, LLC has been approved by the National Board for Certified Counselors (NBCC) as an Approved Continuing Education Provider (ACEP: #7055)
Addiction Counselors: This educational program is approved by the National Association of Alcoholism & Drug Abuse Counselors (NAADAC: #190680).
MN Marriage & Family Therapists: This educational program is approved for continuing education by the MN Board of Marriage & Family Therapy (#2020-175)
Certificates of Completion are available at the conclusion of the course, along with course objectives and a speaker biography, which can be used to apply for continuing education approval with specific licensing boards. It is the responsibility of each professional to determine whether this continuing education activity meets the criteria established by their licensing board.
If you are looking to improve your cross-cultural personal and professional relationships, let’s talk! Please feel free to contact Lambers via the form below to set up an initial email or phone consultation.